CitiBank Credit Card: Customer Care, Offers, Rewards


Citibank India provides a broad range of consumer, commercial, and corporate banking services. Apart from general accounts such as savings accounts, current accounts, and so on, the bank has become a big player in the credit card industry, with nearly 2.3 million credit cards in circulation. Citibank Credit Cards come with a slew of perks, including appealing incentive programs, international recognition, and widespread acceptance. There is one credit card for every customer’s lifestyle need, whether it’s travel or shopping.

Benefits that can be availed on Citi Credit Card

  • Annual Fee Waiver
    Citibank gives their customers the ability to enjoy their credit card by waiving the annual fee on credit cards if they spend a minimum of Rs. 30,000 in a year.
  • Citi credit card rewards
    Citi credit card rewards its consumers with 10X Rewards Points spending  at clothing and department stores. Customers can also receive 1 point for every Rs. 125 spent on other products. On monthly card transactions of Rs. 30,000 or more, the bank provides 300 bonus points. Customers can choose to redeem their points right away or save them up for something bigger later. Citibank credit card points can be used for a range of items, including air miles, high-end merchandise, holidays, and cash back.
  • Welcome Rewards
    The bank will give you 1,500 bonus points if you make your first purchase within 30 days of receiving your card. Get 1,000 bonus points when you make your first purchase of Rs. 1000 within 60 days of receiving your card.  (T&C apply)
  • Insurance coverage

For some of their credit cards, the bank provides insurance coverage for frequent fliers, as well as coverage for missing cards. In addition, the bank provides Airline Insurance and Overseas Medical Insurance to its customers.

  • Wide acceptance

Citibank has a global footprint, and as a result, the bank’s credit products are approved all over the world. Citibank credit card holders have the advantage of being able to go cashless in every country and make purchases at millions of retailer locations around the world.

 Need for Citibank credit card customer care? Ways to reach out the CitiBank credit card customer care

Citibank credit cardholders can contact Citibank credit card customer care service at any time and from any place. Citibank’s customer service representatives are always willing to help. Customers can contact Citibank customer service through a variety of methods, including a toll-free number in most cities, SMS service, virtual chat-bot assistance or online queries. Citi credit card offers toll-free numbers in a range of cities. Customers should dial their city’s phone number to request assistance.

Customers who choose not to call can submit their questions or grievances through virtual assistance, where they can ask a question or choose from a list of options.

Customers who are dissatisfied with the responses they receive after contacting the above-mentioned modes of communication may mail their complaints to the addresses given on the website.

Citibank credit cards are designed to meet the needs of a wide range of customers, offering Reward Points and cashback on travel, shopping, dining, entertainment, and fuel purchases. Since the Reward Points you receive don’t expire, you can save them up to buy something large.

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