We are living in the era of data overload. Doctors, nurses, and other healthcare professionals are overloaded with more information than ever before. That’s where EHR and CRM come into play to help alleviate some of that burden. Together these two platforms offer a solution for better patient care while streamlining workflows across the board. In this article, we will discuss the relationship in detail.
What is EHR?
EHR stands for Electronic Health Record, which is a computerized collection of patients’ medical data. This includes demographics, immunization history, lab test results, allergies, genetic testing results, family history, and vital signs.
What are the benefits of combining CRM with EHR?
CRM stands for Customer Relationship Management. It is a system used to manage relationships with your patients and customers
An integrated EHR and CRM help you collect new data from patients, which reduces the chances of medical errors that can result from outdated information or missing information. In addition, it allows you to keep track of new information on existing patients, which also minimizes the chances of medical errors.
It helps to increase revenues by improving patient satisfaction and loyalty. You can do this by providing them with information that they need in order to make good decisions about their health care, like accessing online services like emailing, scheduling appointments, looking for lab tests results.
You can boost your reputation by providing excellent services to your patients and customers, which can result in repeat business.
It helps you provide better care for all of your patients by requiring medical providers to enter information about their patients into the system when they take a new patient’s history. This ensures that there is no confusion when it comes to records about each patient. It helps to ensure that each patient is getting the best care possible by having correct information about their medical history.
How do EHR and CRM work together?
EHR and CRM are better when they are integrated as a part of an overall healthcare platform. In this case, your data from all your systems can be exported into one system, which makes it easy to keep track of data. This means that your information is always up-to-date, and there is no confusion about records.
- A typical EHR and CRM combination has features like:
- Social media connections for physicians
- Patient engagement tools
- Mobile health tools
- Web portals for patients Email tools
- Report generation tool
- Patient education and wellness programs
- Alerts for improved patient care
- Remote monitoring and telemedicine for chronic illness patients at home
- Geo-tracking tools to help with disease management and adherence to clinical guidelines
- Big data solutions can help monitor the quality of care in your organization and reduce your risk for CHF.
Why should you choose an integrated system?
Many healthcare providers opt to use separate systems, one for EHR and another for CRM. However, the truth is that these two systems require a lot of data sharing in order to work well together. In fact, your CRM system can’t run properly without the data that you have in your EHR system. That’s why it makes sense to buy an integrated system.
This may also interest you: 5 Benefits of a CRM in The Healthcare Industry Can Provide
What happens if you don’t use an integrated system?
If you decide to not use an integrated system, then there are some things that will happen:
- It will be difficult for staff to work with separate systems. In fact, there will be a lot of data entry that they will have to do in order to get things updated in the system. This will decrease productivity and increase medical errors.
- It can be difficult for patients to access services because information about them is scattered between various systems. This means that it may take longer to schedule appointments and help patients with different services.
- Data from your CRM system cannot be exported into your EHR system
- It may become difficult to keep track of patient records
- Patients can’t access their own data, which means they have no control over the type of information that is being collected about them
- CRM providers use a lot of different systems that are not integrated with your EHR system. This means that there is a chance for errors in transferring data from one platform to another
- Patients and staff may become too frustrated to continue using the software because it can be difficult and time-consuming
- Business decisions may be delayed because the information needed for reports cannot be accessed by management.
As you can see, it is important for your EHR and CRM systems to integrate with each other. When they are not integrated, there are plenty of challenges that you may face. However, when they are integrated together, you reduce the time needed to enter information into the system. You also have access to more accurate data about your patients, which can help you ensure that the best possible care is being provided.
In order to get these systems integrated together, look for a provider that has experience in this area. Also, try to find a company that does both EHR and CRM in healthcare industry so they can develop a custom-designed solution for your organization.